Enhancement Request: Append recurring alarms to unresolved ServiceNow tickets to prevent duplicates.

Products

• DX SaaS
• DX Operational Observability

Issue/Introduction

DXO2 integration with ServiceNow to be improved.

In order to reduce noise, it is required from the system to automatically append recurring alarms to unresolved ServiceNow tickets, preventing the creation of duplicates.

Cause

F165873.

Resolution

Evaluation in progress by the Development Team. Subscribe article for further updates.