Unable to download large TDM patches from Support Portal

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

When attempting to download large Test Data Manager (TDM) patch files (e.g., TDMWeb-5.0.36.0.zip) from the Broadcom Support Portal, users encounter the following issues:

• The download keeps "buffering" or shows a "resuming" status indefinitely.
• The download completes prematurely (e.g., at 1 GB or 2 GB instead of the full size).
• The resulting ZIP file is corrupted and cannot be extracted to access the executable files.

Environment

• Product: CA Test Data Manager (TDM)
• Component: TDM Web Portal / Patches
• Version: 5.0 and 4.11
• Browser: Chrome, Edge, or Firefox

Cause

Large file downloads via a web browser can be unstable due to regional network latency, session timeouts on the Support Portal, or local firewall/proxy interruptions that terminate the connection before the full multi-gigabyte package is transferred.

Resolution

Use a CLI-based download method (e.g., curl or wget) via FTP, which is significantly more resilient for large file transfers than the browser-based interface.

Step 1: Use CURL to download the patch Open a Command Prompt (Windows) or Terminal (Linux/Mac) and execute the following command:

bash

 

curl ftp://ftp.broadcom.com/pub/TDM/TDMWeb/TDMWeb-5.0.36.0.zip --user "SUPPORT_EMAIL:PASSWORD" --output TDMWeb-5.0.36.0.zip

Note: Replace SUPPORT_EMAIL and PASSWORD with your Broadcom Support Portal credentials.

Step 2: Verify the Download

1. Check the file size of the downloaded ZIP. For TDM 5.0 patches, the size should typically be between 2.5 GB and 3 GB.
2. If the size is significantly smaller, the download was interrupted and should be restarted.

Step 3: Extract and Apply

1. Use a robust extraction tool such as 7-Zip or WinRAR.
2. Right-click the file and select "Extract All" or "Extract to Folder".
3. Locate setup_CA Test Data Manager Portal.exe and run as Administrator to apply the patch.