VCF Log Management 9.1 installation failed during the pre-check phase with a HTTP status: 404 error

Products

• VCF Operations

Issue/Introduction

• Initiating a fresh installation of "log-management" component failed during the pre-check phase with below error:

  Task : Install components: Log management [SDDC LCM #######-####-####-####-########]
Task status: Failed

  Subtask : Install components using SDDC lifecycle service 
Subtask status: Failed

  Error URL Connectivity Check Precheck. Status: FAILED The component package URL 'https://<FQDN-FM>/depot-service/content-gateway/PROD/COMP/VRLI/operations-logs-9.1.0.0.25346055.tgz' was not found. HTTP status: 404. [VCFMS-PRECHECK-URL-003]. Please check the component package URL and try again. If the issue persists, contact support.

  

Environment

VMware Cloud Foundation 9.1

Cause

The VCF SDDC automated installation workflow is explicitly looking for the standard build name "operations-logs-9.1.0.0.25346055.tgz" within the depot.
If this file is manually renamed within the depot, the workflow won't be able to find it, causing the installation to fail.

Resolution

To successfully deploy the Log Management component, perform the following two steps:

Step 1: Rename the Depot File

1. Log into the depot server hosting the files and navigate to the VRLI directory: https://<Depot-Server-FQDN>/PROD/COMP/VRLI/
2. Rename the file to "operations-logs-9.1.0.0.<build-number>.tgz"

Example : operations-logs-9.1.0.0.25346055.tgz

Step 2: Restart the Deployment Workflow

1. Log into the VCF Operations UI.

2. Navigate to Build > VCF Management > Components.

3. Click on Add Component and select log-management to re-initiate the installation.