Configuring Session Timeout for Browser-Based/Thin (Webswing) Client
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Configuring Session Timeout for Browser-Based/Thin (Webswing) Client

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Article ID: 446637

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Updated On:

Products

VMware Smart Assurance Network Observability

Issue/Introduction

Users of the Smarts NCM browser-based client (Webswing) experience intermittent logouts or session expirations even while actively working in the application.

Environment

NCM version 25.x below 25.4.8

Resolution

  1. Login to NCM Application Server (AS) with 'root' access
  2. Navigate to $VOYENCE_HOME/webtomcat/webswing, take backup of webswing.config
  3. Open webswing.config, modify following as required:
    1. disconnectTimeout
    2. swingSessionTimeout
    3. timeoutIfInactive to true from default value of false
  4. Restart webtomcat service 

If above does not fix session timeout issue then in same webswing.config, modify sessionMode from CONTINUE_FOR_TAB to CONTINUE_FOR_USER.

This required webtomcat restart as well for changes to take effect. 

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