Log Management shows initial screen "Install log management" after installation in VCF Operations.

Products

• VCF Operations

Issue/Introduction

• After deploying ops-log integration in VCF Ops 9.1.0, the "Operate > Logs" UI unexpectedly displays the default "Install Log Management" setup screen instead of the operational interface.
• Direct login to the ops-log appliance works, but ops-log integration is broken. (How to log into the Log Management UI in VMware Cloud Foundation (VCF) 9.1) 

Environment

VCF Operations 9.1

Cause

• The CN information in the certificate does not contain the full FQDN information.
• To verify, run the below command:
  • Replace the FQDN with Fleet Manager FQDN, VCF Operations FQDN and Log Management FQDN:

openssl s_client -connect FQDN:443 -showcerts </dev/null 2>/dev/null | openssl x509 -noout -subject -issuer

Resolution

1. Replace the CN information with the full FQDN all in lowercase by updating the certificate.
2. Import the certificates to VCF Ops using the Import Certificates option.
3. Use the Replace with Imported Certificates option to replace the certificate.