VIP Enterprise User Store connection test button fails with error

Products

• VIP Service

Issue/Introduction

VIP Enterprise Gateway User Store connection test (test details here) fails with one of the following errors:

• Configuration error. Given information is not correct to validate the test user for the User Store xxxxx.
  
• Test bind failed. Be sure you have the correct Host, Port, SSL (if selected), and Bind information for the User Store.
  

Environment

VIP Enterprise Gateway

Resolution

• Configuration error. Given information is not correct to validate the test user for the User Store xxxxx.
  • Confirm the user in the User DN field has the correct search permissions to the User Store and the Password is correct.
  • Confirm the user in Test User Name satisfies the Search Criteria for that user store.
  • Confirm the format of the user in Test User Name matches the format in the User Store filter (sAMAccountName, UserPrincipalName, etc.)
• Test bind failed. Be sure you have the correct Host, Port, SSL (if selected), and Bind information for the User Store. 
  • Confirm that the server hostname or IP address in the 'Host' section is accurate.
  • Confirm the VIP EGW server can reach the full host name or IP address of the LDAP server.
  • If SSL is enabled, check the validity of the LDAP server SSL certificate.
  • Confirm the SSL root and intermediate CA are imported into both the the Enterprise Gateway Trusted CA Certificate settings and the host operating system root and intermediate cert store.

Check the VIPEGCONSOLE.LOG for additional details about the error. For verbose logging, set the log level to DEBUG. 

Additional Information

Refer to the VIP Enterprise Gateway Installation and Configuration guide for complete instructions.