After running BC1JXCNV to rebuild the element catalog, the client can see elements in one environment, but cannot display them.
search cancel

After running BC1JXCNV to rebuild the element catalog, the client can see elements in one environment, but cannot display them.

book

Article ID: 44630

calendar_today

Updated On:

Products

Endevor Endevor Natural Integration Endevor - ECLIPSE Plugin Endevor - Enterprise Workbench

Issue/Introduction

As part of upgrading, a client ran BC1JXCNV to rebuild the element catalog. Afterwards, an element list was available, but individual elements could not be selected. Since this can indicate corruption in the element catalog, BC1JCSYN (Catalog Sync Utility) was run to confirm the integrity of the catalog. The job failed with the error: IMGR902E STORAGE UNAVAILABLE TO PROCESS REQUEST - CALL ENDEVOR SUPPORT.

 

Environment

Release: All Supported Releases

Resolution

The problem was resolved by rebuilding the element catalog using BC1JXCNV with new empty catalog and index files. The initial execution had terminated and was rerun. Since BC1JXCNV can only run once per environment, this caused the element catalog to become corrupted (duplicate values).  This caused both the catalog problem and BC1JCSYN to fail.

Powered by Wolken Software