VCF 9.0.2 Deployment Stuck at 0%

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

• During a VMware Cloud Foundation (VCF) 9.0.2 deployment, the progress indicator becomes stuck at 0%.
• UI will be stuck at Status "In progress" and have the error message vCenter installation failed. Check logs under /var/log/vmware/vcf/domainmanager/ci-installer-<DATE> for more details. Reference Token: ######

• With ESA In /var/log/vmware/vcf/domainmanager/ci-installer-<DATE ID>/workflow_###### will not progress past Getting the vSAN HCL DB's last updated time...

<DATE> - vCSACliInstallLogger - DEBUG - vSAN ESA is enabled, skipping the remaining prechecks.

<DATE> - vCSACliInstallLogger - DEBUG - Running Pre-check: vSAN Cluster Health Checks.

<DATE> - vCSACliInstallLogger - INFO - [START] Start executing Task: Running vSAN Cluster Health Checks. at <TIME>

<DATE> - vCSACliInstallLogger - DEBUG - Getting the vSAN HCL DB's last updated time...

• With OSA

<DATE> - vCSACliInstallLogger - DEBUG - Running Pre-check: vSAN Cluster Health Checks.

<DATE> - vCSACliInstallLogger - INFO - [START] Start executing Task: Running vSAN Cluster Health Checks. at <TIME>

<DATE> - vCSACliInstallLogger - INFO - vSAN ESA is not enabled. Skipping this task

• Testing the connection to eapi.broadcom.com from the installer CLI results in a timeout
  
  curl --connect-timeout 300 -v https://eapi.broadcom.com/vcf/tools/report/v1/ping
curl --connect-timeout 300 -v https://eapi.broadcom.com/vcf/tools/products/v1/bundles/lastupdatedtime

 

Cause

• When deploying VCF with vSAN ESA enabled, the pre-checks include a vSAN Hardware Compatibility List (HCL) Database check. If this check cannot complete the deployment stalls at 0%. 

Resolution

• Ensure https://eapi.broadcom.com is whitelisted on the firewall/proxy and excluded from SSL decryption/inspection.

Additional Information

Public URL list for VCF Products
VCF 9.1 Online Depot setup fails with VCF_ERROR_INTERNAL_SERVER_ERR