HCX IX and NE Fleet Appliance logs are not visible in VCF Operations for Logs

Products

• VMware HCX

Issue/Introduction

In VMware Cloud Foundation (VCF) 9.x environments using VMware HCX 9.1, you may observe that while HCX Manager logs are present in VCF Operations for Logs, the logs for the Data Plane appliances (Interconnect/IX and Network Extension/NE) are missing. This occurs even when the Log Insight Agent is active on the HCX Manager.

Environment

• VMware Cloud Foundation 9.x
• VCF Operations HCX 9.x
• VCF Operations for Logs (formerly Aria Operations for Logs)

Cause

The Log Insight Agent installed on the HCX Manager is designed to collect local service logs from the Manager appliance itself; and it does not currently support ingesting or forwarding for the IX and NE Fleet Appliances.

Resolution

There is no current resolution to forward Fleet Appliance logs via the HCX Manager Log Insight Agent.

Workaround:

If there is a requirement that IX and NE Data Plane appliance logs must be forwarded to a remote syslog server, the following procedure is the only possible workaround.

Important: If you configure the Syslog Server for forwarding dataplane appliance logs, you must ensure the Log Insight Agent is disabled. Failure to disable the agent will result in duplicate entries for HCX Manager logs in Log Insight.

1. Log in to the HCX Manager UI (https://<hcx_manager_fqdn>:9443).
2. Navigate to Administration > General Settings > Syslog Server.
3. Configure a Remote Syslog Server (e.g., the syslog ingestion address of your Log Insight cluster).
4. Navigate to Interconnect > Service Mesh > View Appliances.
5. Select Force Sync for the IX and NE appliances to push the syslog configuration.