Reports missing data or error: "invalid identifier" due to DWH tables not being updated

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Reports are not working correctly. One or more of the following symptoms are experienced in Advanced Reporting:

• Stock reports are not showing updated data 
• No data is displayed in the report (the report is blank)
• An "invalid identifier" error, which indicates a synchronization issue between the PPM and DWH schemas.
• This may impact custom and/or out of the box reports

Cause

The tables in the Data Warehouse (DWH) are not being updated.

Environment

Release: All Supported Releases

Resolution

To populate the Data Warehouse, run the following jobs:

1. Time Slicing
2. Update Report Tables
3. Load Data Warehouse (Load DWH). Run it with the 'full' option if any of the below apply:

• • an incremental Load DWH job fails
  • a new language is added in the data warehouse
  • an entity for fiscal time periods is changed in the data warehouse.
  • a data warehouse time slice is changed to include a larger time frame.
  • an attribute is deleted or unselected from the data warehouse via Administration > Studio.
  • an attribute data type is changed.
    
    See also: Load DWH Full - When to run to prevent failures for more detailed information.