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Reports missing data or error: "invalid identifier" due to DWH tables not being updated
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Article ID: 4462
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Updated On:
Products
Clarity PPM SaaSClarity PPM On Premise
Issue/Introduction
Reports are not working correctly. One or more of the following symptoms are experienced in Advanced Reporting:
Stock reports are not showing updated data
No data is displayed in the report (the report is blank)
An "invalid identifier" error, which indicates a synchronization issue between the PPM and DWH schemas.
This may impact custom and/or out of the box reports
Cause
The tables in the Data Warehouse (DWH) are not being updated.
Environment
Release: All Supported Releases
Resolution
To populate the Data Warehouse, run the following jobs:
Time Slicing
Update Report Tables
Load Data Warehouse (Load DWH). Run it with the 'full' option if any of the below apply:
an incremental Load DWH job fails
a new language is added in the data warehouse
an entity for fiscal time periods is changed in the data warehouse.
a data warehouse time slice is changed to include a larger time frame.
an attribute is deleted or unselected from the data warehouse via Administration > Studio.