"Service or view is not available for the selected object" error while accessing SDDC Manager in VCF Operations

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

When navigating the VCF Operations UI (Build > Lifecycle > VCF Instances > Select VCF instance name), the following error is displayed:

"Service or view is not available for the selected object. Try again later. Should the issue continue please check the adapter Collection Status."

• The adapter collection status is confirmed to be working normally.
• The /storage/log/vcops/log/web-vcf.log file confirms a certificate validation failure:

org.springframework.web.client.ResourceAccessException: I/O error on GET request for "https://<REDACTED_HOSTNAME>/plugin/metadata.json": Certificate for <<REDACTED_HOSTNAME>> doesn't match any of the subject alternative names: [<REDACTED_HOSTNAME>]
    at org.springframework.web.client.RestTemplate.createResourceAccessException(RestTemplate.java:926)
    at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:906)

• Querying the local inventory API directly from the SDDC Manager appliance reveals it is incorrectly returning the shortname (<REDACTED_HOSTNAME>) in the hostName column, rather than the required Fully Qualified Domain Name (FQDN):

  curl http://localhost/inventory/sddcmanagercontrollers

         Output: 

 [ {"domainId":"", "vmName": "<REDACTED_HOSTNAME>", "ceipStatus": "ENABLED", "id":"", "status": "ACTIVE", "version":"9.1.0.0.25371088","hostName":"<REDACTED_HOSTNAME>"}]

       

Environment

VCF Operations 9.1

Cause

The SDDC Manager local inventory API is improperly configured to return the alias hostname of the appliance rather than the required Fully Qualified Domain Name (FQDN). This mismatch causes a certificate Subject Alternative Name (SAN) validation failure when VCF Operations attempts to securely communicate with the SDDC Manager API, thereby preventing the Lifecycle plugin from successfully registering and loading the view.

Resolution

To proceed with updating the FQDN in SDDC Database, please contact Broadcom Support and open a support case referencing KB: 446194