NSX-T Upgrade Fails with Backup Operation Check Error 30441

Products

• VMware NSX
• VMware SDDC Manager / VCF Installer

Issue/Introduction

When upgrading NSX-T in a VMware Cloud Foundation (VCF) environment (observed in SDDC 5.2.4.0), upgrade prechecks fail with a "Backup Operation Check" error despite no active backups.

Environment

• VMware Cloud Foundation 
• VMware NSX 

Cause

A stale lock file from a previous backup remains on the NSX Manager filesystem. The Upgrade Coordinator detects this file and incorrectly determines a backup is in progress, blocking the upgrade.

Resolution

Manually remove the stale lock file from the affected NSX Manager node(s).

1. SSH into NSX Manager: Log in to the NSX Manager node reporting the error with the root account.
2. Identify Lock Files: Check for the presence of the lock file in these locations:
      /opt/vmware/upgrade-coordinator-tomcat/bin/.backup_restore_in_progress
 /image/backup/.backup_restore_in_progress
3. Remove Stale File: Delete the file using
     rm /opt/vmware/upgrade-coordinator-tomcat/bin/.backup_restore_in_progress
 rm /image/backup/.backup_restore_in_progress
4. Restart Upgrade Coordinator (If needed): If prechecks still fail, restart the service:
      CLI (Admin): restart service install-upgrade
      CLI (Root): /etc/init.d/upgrade-coordinator restart
5. Rerun the SDDC Manager or NSX UI upgrade prechecks. The "Backup Operation Check" should now pass.

If the precheck still reports the same alert, perform a rolling reboot of the NSX manager cluster by rebooting one manager VM at a time. Wait for all services to be online and the VM to be stable before moving onto the next VM. It is recommended to reboot the NSX manager that is the master of the VIP for the last reboot.

If the above steps do not resolve the issue, please open a case with Broadcom support Creating and managing Broadcom cases and provide the NSX log bundle for review. Collect Support Bundles

 

 

Additional Information

NSX Upgrade failing at "Corresponding NSX Host Cluster Upgrade groups not found"