The Message of the Day (MOTD) or Welcome Message configured in the Management Console does not appear in the User Console

Products

• CA Identity Suite

Issue/Introduction

The Message of the Day (MOTD) or Welcome Message configured in the Management Console does not appear in the User Console for Identity Manager 14.5 or 15.x. This occurs even when the message is correctly set in the User Console Theme settings.

Symptoms

• The login page displays the title correctly, but the home page is blank or missing the message after login.
• The "User Console Settings" in the Management Console appear to have no effect on the live environment.
• Task plugin icons are enabled for the environment.

Environment

• Identity Manager 14.5
• Identity Manager 15.x
• UI7 Skin

Cause

A code defect  in the default JSP files (home.jsp and taskshomepage.jsp) causes the welcome string to be bypassed if task plugins are configured. The JSP logic does not correctly verify if the task list is empty before suppressing the welcome message.

Resolution

The issue is  fixed in IGA v15 SP1 (15.0.1). To resolve the problem, install v15.0.1 

Alternatively, use one of the following workarounds to display the message:

Option 1: Use the homePageHTML Property (Recommended)

1. Log in to the Identity Manager Management Console.
2. Navigate to Environments > [Environment Name] > Advanced Settings > Miscellaneous.
3. Under User Defined Properties, add a new property:
   • Property: homePageHTML (Case Sensitive)
   • Value: Enter the desired message (e.g., <b>System Maintenance at 10 PM</b>).
4. Save changes and click Restart Environment.

Option 2: Modify the index.jsp Configuration

1. Navigate to the following directory on the application server: iam_im.ear/user_console.war/app/ui7/index.jsp
2. Locate line 88 (approximate): homePagePlugins = true;
3. Change the value to false: homePagePlugins = false;
4. Stop services, clear the browser/server cache, and restart services.