Error: Please verify that Direct Data Ingestion and spans are enabled - Wavefront SDK

Products

• DX OpenExplore

Issue/Introduction

When using the Wavefront Client (SDK), services may report an error indicating that Direct Data Ingestion and spans are not enabled. This typically occurs when a tenant has tracing features disabled at the account level.

Symptom The following error appears in the service logs:

com.wavefront.sdk.common.clients.WavefrontClient:40 - Please verify that Direct Data Ingestion and spans are enabled for your account! All spans will be discarded until the service is restarted.

Environment

DX OpenExplore SAAS

Cause

The error occurs because tracing/span ingestion is not enabled for the specific Wavefront tenant.

Resolution

1. Verify the tenant configuration. If spans are not required, this error can be ignored as it does not impact core metric reporting.
2. RED metrics (tracing.derived.*) continue to be calculated and sent even when actual spans are disabled or dropped at the proxy level.
3. To enable span ingestion, contact the Broadcom Account Team or Sales Representative to discuss enablement and associated costs (PPS/SPS).
4. If spans are being dropped at the Wavefront Proxy using preprocessing rules (e.g., spanBlock), the SDK will still report this error if the backend account is not enabled for tracing.