Emails not sent from AlarmNotifier after Spectrum upgrade to 25.4.8 or 25.4.9 - Windows

Products

• Network Observability
• Spectrum

Issue/Introduction

AlarmNotifier fails to send emails following a Spectrum upgrade on Windows systems. The Notifier process appears to run correctly, but no email alerts are dispatched to users.

Symptom: Notifiers do not send email after an upgrade. Logs may indicate the following error: mail: command not found or mail is missing.

Environment

• DX NetOps Spectrum 25.4.8
• DX NetOps Spectrum 25.4.9
• Windows Operating System

Cause

Spectrum updated the Cygwin package in recent releases. The updated Cygwin package no longer includes mail.exe. Because the SetScript relies on the mail command, notification delivery fails.

Resolution

The issue is fixed in DX NetOps Spectrum 25.4.10. To resolve this issue manually:

1. Locate a mail.exe file from a Spectrum 25.4.7 or 25.4.10 Windows installation.
2. Copy mail.exe to the following directory on the SpectroSERVER: [Spectrum Install Directory]/NT-Tools/SRE/bin

Please contact support to obtain an updated copy of mail.exe for Windows.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/25-4/release-information/issues-resolved.html

• Symptom: The mail.exe binary is not available as part of the Spectrum Windows installation.
  Solution: With this fix, Spectrum updates the code to ensure that the mail.exe binary is now available in the Windows environment.(DE208046, 36981574, 25.4.10)

 

Download the NetOps-Spectrum-25.4.10-Windows-RELEASE.tar.gz file and extract only the mail.exe file using this PowerShell command line:

tar -xzf .\NetOps-Spectrum-25.4.10-Windows-RELEASE.tar.gz -C $env:TEMP sdic/cygdist.tgz; tar -xzf "$env:TEMP\sdic\cygdist.tgz" ./bin/mail.exe; Remove-Item -Recurse -Force "$env:TEMP\sdic"