Error: 'Unable to Connect to VCF Business Services' alert after upgrade in VCF Operations 9

Products

• VCF Operations

Issue/Introduction

After upgrading VMware Cloud Foundation (VCF) Operations to version 9.1, the following symptoms occur:

• The VCF Operations registration page displays an alert: Unable to connect to VCF Business Service. Check your network connection.
  
  
  
  
• The error intermittently disappears after clicking "Update Licenses" or retrying the connection.
  
  
• The Licensing page shows: Reporting Mode: Connected
  
  
• Network connectivity tests via SSH succeed when running the following commands :

• For non-proxy environments, use the following commands:
  
  curl -vk https://vcf.broadcom.com:443
curl -vk https://eapi.broadcom.com:443

• For proxy environments, use the following commands:
  
  curl -vk -x http://<proxy_ip>:<proxy_port> https://vcf.broadcom.com:443
curl -vk -x http://<proxy_ip>:<proxy_port> https://eapi.broadcom.com:443

Environment

VMware Cloud Foundation (VCF) Operations 9.x

Cause

This issue can occur due to a synchronization or state mismatch in the reporting service following the upgrade.

It may also be triggered by an intermittent network blockage to Broadcom licensing endpoints.

Resolution

To resolve this alert and refresh the connection state, perform the following steps in the VCF Operations UI:

1. Log in to the VCF Operations administration console.
2. Navigate to the Licensing or Registration settings page.
3. Locate the Reporting Mode setting.
4. Toggle the mode from Connected to Disconnected.
5. Wait for the state to update, then toggle the mode back to Connected.
6. Refresh the page to verify the alert is cleared.

Confirm that the alert Unable to connect to VCF Business Service has disappeared and that the Reporting Mode remains Connected.

Additional Information

In some occasions you might need to re-register the License Server to the VCF Business Console.

Register VCF Operations and Your License Server in Connected Mode