Firmware updates do not get applied in an image based cluster

Products

• VMware vCenter Server

Issue/Introduction

When HSM is integrated and firmware updates service pack is provided as per the example below:

Host/Cluster remediation goes through successfully from the vSphere Client however, firmware is still listed as not compliant on some of the components on some/all hosts: Compliance Scan of host-## is Completed. Result is NON-COMPLIANT. 

(Number/Name(s) of Firmware components may differ.)

Upon checking the firmware version for the component on the hardware console, it still shows the old version (confirming that the firmware was not updated)

/var/log/vmware/vmware-updatemgr/vum-server/hsm-service.log shows the non-compliance as well:

 "messages": ["Compliance Scan of HPE Ethernet 1Gb 4-port #### Adapter - NIC is NON-COMPLIANT."], "systemComponent": {"description": "HPE Ethernet 1Gb 4-port ####  Adapter - NIC", "id": "######-####", "name": "HPE Ethernet 1Gb 4-port #### Adapter - NIC", "type": "EXTERNAL"}

 

Cause

 

vLCM is operating as designed; it is correctly identifying the failure. The underlying issue resides with the HSM (HPE OneView/Dell OpenManage).

 

Resolution

Please open a support case with the vendor according to the HSM plugin used. For eg., for HPE OneView, open a SR with HPE