SDDC Manager error: Password remediate for resource error, unable to establish connection with resource.
Article ID: 445954
Updated On:
Products
Issue/Introduction
Customer reset the administrator@vsphere.local password on the vCenter and upon logging on the SDDC Manager saw error message Password remediate for resource error, unable to establish connection with resource.
Environment
SDDC Manager 5.2.2
Cause
vCenter password credentials were not able to sync with SDDC Manager
Resolution
a. Take a snapshot backup copy of the SDDC Manager Virtual Machine
b. SSH to the SDDC manager to retrieve the old vCenter password by running the following command:
lookup_passwords -u administrator@vsphere.local -p '' -n 1 -s 10 -e PSC
Output:
Password lookup operation requires ADMIN user credentials. Please refer VMware Cloud Foundation Administration Guide for setting up ADMIN User.
Enter Password:
PSC
Identifiers: IP_address, vCenter.FQDN
Workload: xxx-xxx-xx-mgmt
username: administrator@vsphere.local
password: XXX-XXXX-XXX
type : SSO
account type: SYSTEM
c. Take note of the password info and copy to a notepad
d. Go to vCenter and change the existing loaded password and paste the password info we got from the query command on SDDC Manager.
d. Log Out from the vCenter and logon back again but this time using the password credentials we got from the SDDC Manager query.
e. Go to you SDDC Manager and re-try the remediate password for the vCenter PSC.
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