Updating Profile Details in CertMetric Account

Products

• Support Portal
• Partner Helpdesk

Issue/Introduction

This article outlines the process for updating your CertMetric profile, including contact information and name synchronization, and clarifies which fields require manual backend updates by Broadcom.

Environment

CertMetric Account

Broadcom Support Portal

Resolution

Updating Mailing Address and Phone Number

You can update your contact information directly within the CertMetrics system. Follow these steps to ensure your records are current:

1. Log in to the CertMetrics portal.
2. Click on My Account in the profile dropdown on the right.
3. Navigate to the Profile -> Addresses section on the left.
4. Update the Mailing Address and Phone Number fields as needed.
5. Click Update Address to finalize the changes.
   
   
   
   
   
   

Syncing Profile Name Changes

To update your First Name or Last Name in CertMetrics, you must modify them in your Broadcom Support Portal profile. These changes will automatically sync to your CertMetrics account:

1. Log in to the Broadcom Support Portal.
2. Click the drop-down menu by your username and select My Profile.
3. Click Edit, update your name, and save the changes.

Refer to the article: Updating First Name and Last Name on the My Profile page of the Broadcom support portal 

Non-Persistent Fields (Backend Update Required)

While the Email Address and Company Name fields may appear editable in the CertMetrics interface, any changes made there are temporary. These fields will automatically revert to the existing data once you log out and log back in.

 

Additional Information

Should you need any further assistance, submit a request ticket through the Partner Portal Web Form