Upgrade is stuck at "RUNNING" on Aria Operations Cloud Proxy
search cancel

Upgrade is stuck at "RUNNING" on Aria Operations Cloud Proxy

book

Article ID: 445871

calendar_today

Updated On:

Products

VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

  • In the Aria Admin UI, the cloud proxy shows "Upgrading" indefinitely.
  • Manual upgrade attempts via CLI fail with: WARNING - Skipping manual upgrade as upgrade status is: RUNNING.

Environment

VMware Aria Operations 8.18.x

Resolution

Perform the following steps to reset the upgrade status and complete the process:

NOTE: Take snapshots of the Cloud Proxy before making any changes. 

  1. SSH into the cloud proxy as root.
  2. Stop the casa service:
    systemctl stop vmware-casa.service
  3. Change the upgrade status from RUNNING to NONE in the following files:
    ./storage/db/vmware-vrops-cprc/status/cprc.upgrade.status
    ./storage/db/vmware-vrops-cprc/status/cprc.pak.status
  4. Restart the casa service:
    systemctl start vmware-casa.service
  5. Manually upgrade the proxy by following the steps in How to manually upgrade a VMware Aria Operations Cloud Proxy via CLI
Powered by Wolken Software