SOAP call fails with "Request must include a Security element" after upgrade to Identity Governance v15.

Products

• CA Identity Suite
• CA Identity Governance

Issue/Introduction

SOAP API calls fail after migrating an Identity Governance environment to version 15.0. Requests that functioned in version 14.5 now report: Request must include a Security element.

If the security element is manually provided, a subsequent Cannot invoke "com.eurekify.dto.campaign.<campaign name>.getState()" because "<campaign name>" is null.

These errors manifest when using Identity Manager PolicyXpress or SOAP UI to initiate user certifications on demand.

Environment

• Product: Identity Governance
• Version: 15.0
• Integration: Identity Manager PolicyXpress / SOAP API

Resolution

Perform the following steps to restore web service functionality:

• Obtain a fresh WSDL from the version 15.0 endpoint: http://####:####/eurekify/services/certificationService?wsdl
• Regenerate the SOAP request payload using the new WSDL. This replaces legacy XFire tags with modern CXF standards.
• Update the integration layer (PolicyXpress or SOAP UI) with the new XML payload.
• If the security element error persists after WSDL regeneration, apply hotfix DE673497 to address framework-level validation requirements.