We have successfully re-installed Agent in WA on production server but when we are triggering any job it is going in ready state

Products

• Workload Automation Agent
• CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

We have successfully re-installed Agent in WA on production server but when we are triggering any job it is going in ready state.

Environment

Applies to all DE and Agent environments for the supported releases.

Cause

Job in Ready state indicates Agent and Manager communication issue. The Agent's receiver and transmitter logs should be reviewed to determine the root cause. For example;

This is an exception in the Agent's receiver log;

07/04/2016 05:46:37.550 EDT-0400 1 TCP/IP Controller Plugin.Receiver pool thread <Regular:2>.CybReceiverChannel.receive[:213] - Can't parse the message: cybermation.library.communications.CybConversationWrongMessageException: Unknown manager .NAK sent

The 'Unknown manager' message exception implies that the manager ID is unknown to the Agent.

Resolution

Verify that the manager ID is valid in agentparm.txt file;

communication.managerid_1=<manager ID> 

Steps:

1. On the Desktop Client CLI perspective, issue the ABOUT command to verify the DE manager ID;

CA Workload Automation Server Id: <manager ID>

2. Copy the manager ID to replace the wrong manager ID in agentparm.txt file;

communication.managerid_1=<manager ID>

3. Restarted the agent