/opt/vmware/support partition full on vSphere Replication Appliance

Products

• VMware Live Recovery

Issue/Introduction

• vSphere Replication Appliance reports the /opt/vmware/support as 100% full.
  
  
• 'df -h' command output shows the /opt/vmware/support as 100% usage.
  
  vr-appliance[ ~ ]$ df -h
Filesystem                            Size  Used Avail Use% Mounted on
devtmpfs                              4.0M     0  4.0M   0% /dev
tmpfs                                 7.8G  1.0M  7.8G   1% /dev/shm
tmpfs                                 3.2G 1000K  3.2G   1% /run
tmpfs                                 4.0M     0  4.0M   0% /sys/fs/cgroup
/dev/sda3                              18G  5.0G   12G  30% /
tmpfs                                 7.8G  4.7M  7.8G   1% /tmp
/dev/sda2                             238M   36M  190M  16% /boot
/dev/mapper/support_vg-heapdump       3.9G   96K  3.7G   1% /opt/vmware/heapdump
/dev/mapper/support_vg-vrmsdb         9.8G  327M  9.0G   4% /var/lib/vrmsdb
/dev/mapper/support_vg-logs           975M  293M  632M  32% /opt/vmware/logs
/dev/mapper/support_vg-support        2.0G  1.9G     0 100% /opt/vmware/support
tmpfs                                 1.6G     0  1.6G   0% /run/user/666

Environment

vSphere Replication

Cause

/opt/vmware/support became full due to the orphaned HMS Support bundle in /opt/vmware/support/hms folder.

Support bundle generated from the CLI will be saved in the /opt/vmware/support/hms folder and will not get cleanup automatically. Support bundle generated from VAMI UI will normally clean-up automatically once the bundle is generated. However, if any issues reported during the support bundle generation can cause the clean-up to be skipped and leaving behind orphaned folders and files in /opt/vmware/support/hms. Manual cleanup is required to free up the space.

Verify the space confirmed by the /opt/vmware/support/hms folder using below command.

du -sh /opt/vmware/support/hms

Resolution

Note: Take the snapshot of the vSphere Replication before performing the below steps.

• Manually delete the older or orphaned support bundle to free-up the space
  
  
• Below command will delete all the support bundle.
  rm -rf /opt/vmware/support/hms/HSB*

Additional Information

'Low disk space' or 'Insufficient disk space' warning for vSphere Replication on vCenter