when trying to create indecent from REST mobile interface its throwing BAD REQUEST error.

Article Id: 4458
Status: Published
Updated On: 14-02-2018 07:19
Legacy Id: TEC1460175
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Unable to Create a ticket from Mobile interface.

Error :  ErrorBad Request error.

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errorbad.bmp

Cause:

This Problem happens only when Activity_log_security option is to Write Protected[WRITE_NEW].

 

 

 

Environment:

CA Service Desk Manager 12.9CA Service Desk Manager 14.1

Resolution:

Steps to reset the value .

Step 1. Login to CA Service Desk Manager User Interface
Step 2. Administration tab
Step 3. Option Manager
Step 4. Request-Change-Issue
Step 5. Edit "Activity_log_Security
Step 5. Select the Option Value from  Write Protected  [WRITE_NEW]   to  Editable [PUBLIC]
Step 6. Recycle CA Service Desk Manager Services from Windows "Services.msc"

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