ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
when trying to create indecent from REST mobile interface its throwing BAD REQUEST error.
Article ID: 4458
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Unable to Create a ticket from Mobile interface.
Error : ErrorBad Request error.
<Please see attached file for image>
Cause
This Problem happens only when Activity_log_security option is to Write Protected[WRITE_NEW].
Environment
CA Service Desk Manager 12.9CA Service Desk Manager 14.1
Resolution
Steps to reset the value .
Step 1. Login to CA Service Desk Manager User Interface
Step 2. Administration tab
Step 3. Option Manager
Step 4. Request-Change-Issue
Step 5. Edit "Activity_log_Security
Step 5. Select the Option Value from Write Protected [WRITE_NEW] to Editable [PUBLIC]
Step 6. Recycle CA Service Desk Manager Services from Windows "Services.msc"
<Please see attached file for image>
src="/servlet/servlet.FileDownload?file=0150c000004AKDNAA4" alt="optionmanager.bmp" width="449" height="254">Attachments
Feedback
Yes
No
Powered by
