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when trying to create indecent from REST mobile interface its throwing BAD REQUEST error.


Article ID: 4458


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Unable to Create a ticket from Mobile interface.

Error :  ErrorBad Request error.

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This Problem happens only when Activity_log_security option is to Write Protected[WRITE_NEW].





CA Service Desk Manager 12.9CA Service Desk Manager 14.1


Steps to reset the value .

Step 1. Login to CA Service Desk Manager User Interface
Step 2. Administration tab
Step 3. Option Manager
Step 4. Request-Change-Issue
Step 5. Edit "Activity_log_Security
Step 5. Select the Option Value from  Write Protected  [WRITE_NEW]   to  Editable [PUBLIC]
Step 6. Recycle CA Service Desk Manager Services from Windows "Services.msc"

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1558699881154000004458_sktwi1f5rjvs16ou7.bmp get_app
1558699878646000004458_sktwi1f5rjvs16ou6.bmp get_app