Partner Generated Billing(PGB) - Requesting Rerun.

Products

• CloudHealth

Issue/Introduction

There are several scenarios where a partner requires Support to rerun an AWS Partner Generated Billing (PGB) process for a channel customer. This is typically necessary after modifications to billing configurations to ensure historical or current statements reflect updated pricing or account structures.

Partners may request a PGB rerun when:

• Billing statements do not reflect recent adjustments to a Custom Price Book (CPB).
• New Billing Rules were created or existing ones were modified.
• Credits were pinned to a customer after the initial billing run.
• Account assignments within a Billing Block were changed for historical months.
• Usage hour discrepancies exist between customer and partner tenants.

Resolution

If you have questions about this process or to request a Partner Generated Billing (PGB) rerun,  open a Support ticket though the Support@Broadcom  Portal. 

To reduce delays in processing your request please make sure to include the following details in your request:

1. Customer Name(s) and Client API ID(s).
2. The specific Month(s) that require a rerun.
3. The Reason for the rerun (e.g., CPB adjustment, Billing Block change).
4. Clarification on whether current account assignments should be applied to historical months.

Additional Information

• Troubleshooting and Getting Help in the Partner Platform.
  
  
• AWS Credit Pinning and PGB Reruns

To be notified when this article is updated subscribe by hitting the Subscribe Button above.