"Cloud resources are not available" error when viewing destination inventory for migration in VMware HCX
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"Cloud resources are not available" error when viewing destination inventory for migration in VMware HCX

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Article ID: 445758

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Updated On:

Products

VMware HCX

Issue/Introduction

In VMware HCX, users are unable to view the destination or cloud-side inventory from the source HCX appliance. The HCX UI displays a "cloud resources are not available" condition. 

Cloud/destination HCX manager ( configuration/VCenter connection) 

Environment

VMware HCX 

vCenter Server 

Cause

The connection between the destination HCX Manager appliance and its linked vCenter Server became unstable or disconnected, preventing the destination HCX Manager from relaying inventory data back to the source HCX appliance.

Resolution

  1. Access the destination HCX Manager appliance management interface via port 9443 (e.g., https://<REDACTED_IP>:9443).

  2. Navigate to Configuration > vCenter.

  3. Click Edit and re-enter the vCenter Server credentials for the administrator@vsphere.local user (or the designated HCX service account).

  4. Restart the following services on the HCX appliance to force a reconnection and state refresh:

    • Web Service

    • Appliance Management Service

    • Migration Planning Service

 

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