AWI Lazy loading of messages in message history does not work on Edge/Chrome

Products

• Automic SaaS
• Automic Automation
• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

In the Automic Web Interface (AWI), the lazy loading functionality within the Message History panel does not trigger correctly when using Chromium-based browsers such as Microsoft Edge or Google Chrome.

Symptoms

• When scrolling through Message History, new messages fail to load automatically.
• The issue is specific to Edge and Chrome.
• The functionality works as expected in Mozilla Firefox.

Environment

Release: 24.x

Component: Automic Web Interface (AWI)

Browser:  Microsoft Edge / Google Chrome

Cause

 This is due to an internal defect (DE178649 / DE207209) in how AWI handles scroll events for lazy loading in Chromium-based browser engines.

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Automic Web Interface

Automation.Engine 24.4.3 - Available

Automation.Engine 26.0.0 - Available