Identifying Apache CXF Versions in CA Service Desk Manager (SDM)

Products

• CA Service Desk Manager - Xtraction
• CA Service Desk Manager

Issue/Introduction

Customers often need to verify the version of third-party libraries like Apache CXF for security compliance or integration compatibility.

This article provides information regarding the version of Apache CXF used in CA Service Desk Manager (SDM) and how to identify it.

Environment

CA Service Desk Manager 17.x

Resolution

The version of Apache CXF bundled with CA Service Desk Manager depends on the specific Release Update (RU) installed:

For example, CA SDM 17.4 RU5 and CA SDM 17.4. RU4 uses Apache CXF version 3.5.10

How to Find the Installed Apache CXF Version

To manually verify the version of Apache CXF currently running in your environment:

1.  Navigate to the NX_ROOT directory on the CA SDM server
2.  Locate the NX_ROOT\lib folder
3.  Look for JAR files prefixed with `cxf-`, such as `cxf-core-<version>.jar` or `cxf-rt-frontend-jaxws-<version>.jar`.
4.  The version number included in the filename indicates the installed version