Exceeded inactivity period

Products

• CA API Gateway

Issue/Introduction

Getting "Exceeded inactivity period" when trying to login to Policy manager . 
The account can not log-on to Policy Manager.

Also,  it isn't solved even if an "Active" button is pushed in the user properties of Policy Manager. 

Environment

CA API Gateway 9.x, 10.X

Resolution

Do the following step. 

 

01. Select option 3 (Use a privileged shell) from the Appliance Gateway main menu.

02. run the following command.

        mysql -e "truncate ssg.logon_info"

        or

        mysql -e "DELETE FROM logon_info WHERE login='<useraccount>';"

03. Retry log-on to PolicyManager as the account.