Exceeded inactivity period

Products

• CA API Gateway

Issue/Introduction

Getting "Exceeded inactivity period" when trying to login to Policy manager . 
The account can not log-on to Policy Manager.

Also,  it isn't solved even if an "Active" button is pushed in the user properties of Policy Manager. 

Environment

Release:
Component: APIGTW

Resolution

Do the following step. 

 

01. Select option 3 (Use a privileged shell) from the Appliance Gateway main menu.

02. run the following command.

        mysql -e "truncate ssg.logon_info"

03. Retry log-on to PolicyManager as the account.