Exceeded inactivity period

Article Id: 4455

Status: Published

Updated On: 20-09-2019 11:56

Products:

CA API Gateway

Issue/Introduction:

Getting "Exceeded inactivity period" when trying to login to Policy manager .
The account can not log-on to Policy Manager.

Also, it isn't solved even if an "Active" button is pushed in the user properties of Policy Manager.

Environment:

Release:
Component: APIGTW

Resolution:

Do the following step.

01. Select option 3 (Use a privileged shell) from the Appliance Gateway main menu.

02. run the following command.

mysql -e "truncate ssg.logon_info"

03. Retry log-on to PolicyManager as the account.