Error: "Authentication failed" while migrating custom content between VCF Operations instances
Article ID: 445394
Updated On:
Products
VCF Operations
Issue/Introduction
When attempting to import custom content (such as dashboards, reports, or alert definitions) into VCF Operations instance, operation fails with error message: "
Authentication failed".Environment
VCF Operations 9.1
Cause
Service account being used to export the content is not having access to other users’ custom content, such as dashboards and report schedules.
Resolution
To resolve this issue, perform the steps mentioned below:
1. Use the
2. In the VCF Operations navigation bar at the top, click
3. In the
4. Click
5. Click the
Note: The ZIP file generated by a certain user will not overwrite that of another user, that is, if User A generates the ZIP file after User B, the latter's ZIP file will not be overwritten.
6. Log into VCF Operations instance where custom content needs to be imported.
7. In the VCF Operations navigation bar at the top, click
8. Click the
9. If there is a conflict while importing the content, select to either
10. For content types with sensitive information, enter the password that you had set while exporting the content.
11. Click
After performing the above mentioned steps, the import should succeed.
1. Use the
admin user account or a user assigned to the Administrator role to log into VCF Operations product UI from where content needs to be exported.2. In the VCF Operations navigation bar at the top, click
Operate and in the left navigation pane, click Administration > Control Panel, and then click the Content Management tile.3. In the
Export tab, select the content and configurations that needs to be exported. 4. Click
Export to create a backup. The system compresses the content into one ZIP file. After the export is complete, the Download ZIP file link is available in the Export tab.5. Click the
Download ZIP file link to download the backup content. Note: The ZIP file generated by a certain user will not overwrite that of another user, that is, if User A generates the ZIP file after User B, the latter's ZIP file will not be overwritten.
6. Log into VCF Operations instance where custom content needs to be imported.
7. In the VCF Operations navigation bar at the top, click
Operate and in the left navigation pane, click Administration > Control Panel, and then click the Content Management tile.8. Click the
Import tab and then, click Browse to select the downloaded ZIP file with the exported content.9. If there is a conflict while importing the content, select to either
Overwrite existing content or Skip item(s).10. For content types with sensitive information, enter the password that you had set while exporting the content.
11. Click
Import.After performing the above mentioned steps, the import should succeed.
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