Processes probe collecting Unwanted Metrics after UIM downgrade to CU4 from failed upgrade to CU6

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

After a failed upgrade to CU6, we downgraded via VM Snapshot restore but unwanted/not previously monitoring processes metrics were enabled for some reason.

Environment

• DX UIM 23.4 CU4

Cause

• Setup template defaults
• A few metrics weren't disabled, so only 3 out of 5 metrics that are enabled by default in the Setup template, were purposely disabled. 

Resolution

The customer followed these steps to rectify the unwanted process probe metrics:

1. Navigate to OC Inventory->Groups->click on a group->Monitoring Config->Setup_Processes, and then uncheck the unwanted QoS metrics.

2. Click Save.

3. Repeat the steps above for each of the other affected host groups.

4. Wait for all of those profiles to redeploy.

5. Check again for profile deployment problems.
   
   

An updated version of mon_config_service 23.4.6.3 was also developed and used to cleanup the underlying leftover device profiles.

The callback find_overridden_device_profiles_group helped in identifying and cleaning the device profile overrides .

This callback was part of CU8 and recent enhancements to the callback will be delivered as part of CU9.