Installer interview is not progressing for PAM 4.4 CP04

Products

• CA Process Automation Base
• Process Automation Manager

Issue/Introduction

Attempting to install and upgrade to PAM 4.4 CP04, the installer gets stuck at the prompt for the PAM install directory.

The location where the Update_Installer_windows.exe is being executed will contain a Update_Installer_windows_error.log.  The log will contain entries such as these:

ERROR StatusConsoleListener Unable to create file ${sys:logpath}/installation.log
 java.io.IOException: The filename, directory name, or volume label syntax is incorrect
...
ERROR StatusConsoleListener Unable to invoke factory method in class org.apache.logging.log4j.core.appender.RollingFileAppender for element RollingFile: java.lang.IllegalStateException: No factory method found for class org.apache.logging.log4j.core.appender.RollingFileAppender
...
ERROR StatusConsoleListener Unable to locate appender "RollingFile" for logger config "com"
In screen "Installation location", property "Validation expression":
java.lang.NoClassDefFoundError: org/w3c/dom/ElementTraversal
...
Caused by: java.lang.ClassNotFoundException: org.w3c.dom.ElementTraversal

Environment

Process Automation 4.4 CP04 upgrade

Cause

Missing %JAVA_HOME% environment variable.

Resolution

1. Ensure "Oracle/AdoptOpen JDK11" is installed.
2. Set the system variable "%JAVA_HOME%" to the install location of "Oracle/AdoptOpen JDK11".
3. Reboot the server if necessary.
4. Install "CA Process Automation 4.4 CP4" again.

Additional Information

See also PAM - Errors after update to 4.4 CP04