Error: "ip address ... is not an IP address " when viewing an Edge Gateway

Products

• VMware Cloud Director

Issue/Introduction

• The Edge Gateway configuration page fails to load or remains in a loading state with below error
  
  Ip address ###.###.##.##/## is not an IP address


• You may also see similar error
  
  Ip address ###.###.##.## - ###.###.##.## is not an IP address


• Provider Gateway is configured with IP Blocks.

Environment

VMware Cloud Director 10.6.x

Cause

The issue occurs when the Edge Gateway is configured with an Invalid Primary IP value, other than an IP Address.

For example, a single IP (###.###.##.##) was incorrectly entered or saved as a range string (`###.###.##.## - ###.###.##.##`) or it is saved as ###.###.##.##/##. Because the VCD API/UI expects a single IP format to parse the gateway's primary IP or allocation properties, it fails to process the hyphenated string, resulting in a UI crash for that specific gateway object.

Resolution

Broadcom Engineering is aware of this issue and are actively working to resolve this in a future version of VMware Cloud Director (VCD).

As a workaround, database modification is needed. Please contact Broadcom Support and note this Article ID (445299) in the problem description.
For more information, see Creating and managing Broadcom support cases.

Additional Information

Edit the IP Allocations of an NSX Edge Gateway in VMware Cloud Director