Attachments in Service Desk Manager (SDM) no longer work after installing a Windows Update

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Symptom:

Attaching documents through Service Desk Manager is no longer working in Internet Explorer after a Windows Update.

 

Environment

Release: 14.1-Service Desk Manager

Cause

Windows fix KB3161639 Update added new cipher suites to Internet Explorer and Microsoft Edge in Windows. One of the changes was a more restrictive Diffie-Hellman cipher which causes servers using weak Diffie-Hellman ciphers to not load due to security concerns.

Resolution

Follow instructions given in the following KB Article: 

https://knowledge.broadcom.com/external/article?articleId=72955 

Additional Information:  

MS Article:  KB3161639