NSX Admin Accounts Disconnected from SDDC Manager Due to Password Character Restrictions

Products

• VMware SDDC Manager / VCF Installer

Issue/Introduction

Within VMware Cloud Foundation, the NSX admin accounts are displayed as disconnected in the SDDC Manager UI. Attempts to use the password remediation workflow in the SDDC Manager fail, and the following constraint is observed regarding the required password format: Password string can have only following special characters !, @, #, $, ", *

Environment

VMware Cloud Foundation 5.2.x

Cause

This issue occurs due to a credential mismatch between the SDDC Manager and the NSX Manager. The SDDC Manager password remediation workflow subsequently fails because the existing passwords configured on the NSX Manager contain special characters that are not supported by the SDDC Manager password complexity policies.

Resolution

To resolve this issue, the passwords must be manually updated on the NSX Manager to strictly adhere to the SDDC Manager character requirements before attempting remediation in the UI.

1. Open an SSH session to the <NSX FQDN> or IP address.

2. Log in using the admin account.

3. Update the admin account password by executing the following command:

   set user admin password
   

   Note: Ensure the new password strictly adheres to the SDDC Manager requirements and only utilizes the supported special characters: !, @, #, $, ", *.

4. Log in to the SDDC Manager UI.

5. Navigate to the password management section and initiate the password remediation workflow for the NSX and admin accounts.

6. Enter the newly configured, policy-compliant passwords when prompted. The accounts will successfully reconnect