Error: "Disk info for SDDC Manager virtual machine services folder "/var/log/vmware" could not be retrieved" during SDDC Manager upgrade pre-check
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Error: "Disk info for SDDC Manager virtual machine services folder "/var/log/vmware" could not be retrieved" during SDDC Manager upgrade pre-check

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Article ID: 445062

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Updated On:

Products

VMware SDDC Manager / VCF Installer

Issue/Introduction

  • When running an upgrade readiness pre-check in VCF Operations, the process fails and returns the following error regarding the SDDC Manager virtual machine services folder:

    Error: Disk info for SDDC Manager virtual machine services folder "/var/log/vmware" could not be retrieved.

Environment

VMware Cloud Foundation (VCF) 9.x

Cause

A mismatch exists between the SDDC Manager FQDN and the VMware Tools guest-reported FQDN or hostname.

Resolution

  1. Check the DNS Name in the Virtual Machine Details for the SDDC Manager VM in vCenter.

  2. If the shown name is a short name and the SDDC Manager expects the FQDN, take a snapshot of the SDDC Manager.

  3. SSH into the SDDC Manager.

  4. Run the following commands to update the hostname and network info:

    hostnamectl set-hostname <SDDC_MANAGER_FQDN>
    vmware-toolbox-cmd info update network

  5. Verify the changed hostname by running the following command:

    hostname

  6. Re-run the upgrade pre-check from the SDDC Manager UI or VCF Ops.

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