Rally Sync: Item in error can not get synced

Products

• Clarity FedRAMP
• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The Clarity to Rally synchronization syncs Clarity projects into Rally Initiatives.

Some projects did not create the Rally Initiative as the item went in error.

There is no way to overcome the error as the synching process seems to ignore that item.

If we create a copy of the project, a relevant Initiative is created in Rally without any issues.

What can be the reason?

Cause

There are two intermediate Staging tables that hold the error displayed in the UI and this needs to be removed.

Resolution

Look at the intermediate Staging tables that look like::

• odf_ca_odf_im00000004_ext (where im00000004 is the integration id. Replace this part of the table with your integration ID)
• odf_ca_odf_im00000004_clrty (where im00000004 is the integration id. Replace this part of the table with your integration ID)

If the project in error in Clarity is found on above tables, contact Broadcom Support for assistance.