(Re)Assigning a Risk With XOG Does Not Send Notifications

Products

• Clarity FedRAMP
• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When assigning or reassigning a risk instance using XOG, the users do not receive notifications (available in Organizer).

Steps to Reproduce:

1. Create a project and a risk.
2. XOG out (read) the risk.
3. Update the Owner/Assigned To attribute to a different user with Classic notifications enabled.
   <risk [...]
  ownerCode="user"
  [...]>
</risk>
4. XOG in (write) the risk.

Expected Results: The user receives a notification 'This risk has been assigned to you.' available in the Organizer.

Actual Results: The user does not receive any notification in the Organizer.

Similarly, the notification 'The following risk has been reassigned.' is not received when the risk is reassigned to a different user when using XOG.

Environment

Clarity 16.3.3

Cause

DE205257

Resolution

This issue is under review.

 

Workaround: Use the equivalent REST API endpoint for updating the risk instance:

PATCH http://example.com/ppm/rest/v1/projects/5xxxxxx/risks

Body:

{"d":[{"assignedTo":"5yyyyyy","_internalId":5zzzzzz}]}

Replace:

• 5xxxxxx: Internal Project ID
• 5yyyyyy: Internal Resource ID
• 5zzzzzz: Internal Risk ID