TLS Business Partner Test Error

Products

• Email Security.cloud

Issue/Introduction

When attempting to test a TLS connection for a specific business partner domain, the system fails and returns a generic error message:
"An unexpected error occurred. Please try again."

Cause

This error is typically caused by corrupted or outdated local browser caching, or an underlying service disruption on the portal's backend.

Resolution

tep 1: Clear Browser Cache and Cookies

In most cases, the portal data cached in your browser is conflicting with the active session.

• Clear your browser's history, cookies, and cached images/files.

• Alternatively, open a Private / Incognito window and try to run the TLS test again.

Step 2: Contact Support

If the error persists after clearing your cache, the issue may require backend investigation.

• Log in to the Broadcom Support Portal.

• Create a technical support ticket with the Broadcom Support Team for further diagnostics. Be sure to include the specific business partner domain you are testing.