Password Management screen is giving error " Failed to get tasks data. Something went wrong. Please retry or contact the service provider and provide the reference token."
Article ID: 444955
Updated On:
Products
Issue/Introduction
The following error message is displayed in Password management GUI in SDDC:
Failed to get tasks data. Something went wrong. Please retry or contact the service provider and provide the reference token.
Environment
SDDC Manager 5.0.0
Cause
/var/log/vmware/vcf/operationsmanager/operationsmanager.log:
YYYY-MM-DDTHH:MM:SS.727+0000 ERROR [vcf_om,109546fb1a7#####,####] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-7] Diagnostic Message JSON parsing failed, Error : No enum constant com.vmware.vcf.passwordmanager.exception.PasswordManagerErrorCode.FAIL_RETRIEVE_SECURITY_CONFIGYYYY-MM-DDTHH:MM:SS.735+0000 ERROR [vcf_om,4bbd1faa83e#####,####] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-1] Diagnostic Message JSON parsing failed, Error : No enum constant com.vmware.vcf.passwordmanager.exception.PasswordManagerErrorCode.FAIL_RETRIEVE_SECURITY_CONFIGYYYY-MM-DDTHH:MM:SS.741+0000 ERROR [vcf_om,db356390576#####,####] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-8] Diagnostic Message JSON parsing failed, Error : No enum constant com.vmware.vcf.passwordmanager.exception.PasswordManagerErrorCode.FAIL_RETRIEVE_SECURITY_CONFIGYYYY-MM-DDTHH:MM:SS.732+0000 ERROR [vcf_om,1c77e8124ec#####,####] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-1] Diagnostic Message JSON parsing failed, Error : No enum constant com.vmware.vcf.passwordmanager.exception.PasswordManagerErrorCode.FAIL_RETRIEVE_SECURITY_CONFIGYYYY-MM-DDTHH:MM:SS.735+0000 ERROR [vcf_om,a9ad9ad62e8#####,####] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-8] Diagnostic Message JSON parsing failed, Error : No enum constant com.vmware.vcf.passwordmanager.exception.PasswordManagerErrorCode.FAIL_RETRIEVE_SECURITY_CONFIGYYYY-MM-DDTHH:MM:SS.738+0000 ERROR [vcf_om,fc91123cd22#####,####] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-3] Diagnostic Message JSON parsing failed, Error : No enum constant com.vmware.vcf.passwordmanager.exception.PasswordManagerErrorCode.FAIL_RETRIEVE_SECURITY_CONFIGYYYY-MM-DDTHH:MM:SS.737+0000 ERROR [vcf_om,1e78986e2d1#####,####] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-6] Diagnostic Message JSON parsing failed, Error : No enum constant com.vmware.vcf.passwordmanager.exception.PasswordManagerErrorCode.FAIL_RETRIEVE_SECURITY_CONFIGYYYY-MM-DDTHH:MM:SS.016+0000 ERROR [vcf_om,f2d89fbe96a#####,####] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-4] Diagnostic Message JSON parsing failed, Error : No enum constant com.vmware.vcf.passwordmanager.exception.PasswordManagerErrorCode.FAIL_RETRIEVE_SECURITY_CONFIG
YYYY-MM-DDTHH:MM:SS.661+0000 ERROR [vcf_om,fc8b36897df#####,####] [c.v.v.i.b.i.TranslationMessage,http-nio-127.0.0.1-7300-exec-5] Can't find resource for bundle java.util.PropertyResourceBundle, key PASSWORD_MANAGER_COMMAND_EXECUTION_IN_VM_FAILED.remedyYYYY-MM-DDTHH:MM:SS.668+0000 ERROR [vcf_om,d6aed368b56#####,####] [c.v.v.i.b.i.TranslationMessage,http-nio-127.0.0.1-7300-exec-5] Can't find resource for bundle java.util.PropertyResourceBundle, key PASSWORD_MANAGER_COMMAND_EXECUTION_IN_VM_FAILED.remedyYYYY-MM-DDTHH:MM:SS.664+0000 ERROR [vcf_om,11070280336#####,####] [c.v.v.i.b.i.TranslationMessage,http-nio-127.0.0.1-7300-exec-9] Can't find resource for bundle java.util.PropertyResourceBundle, key PASSWORD_MANAGER_COMMAND_EXECUTION_IN_VM_FAILED.remedyYYYY-MM-DDTHH:MM:SS.672+0000 ERROR [vcf_om,8bdd56d8e5b#####,####] [c.v.v.i.b.i.TranslationMessage,http-nio-127.0.0.1-7300-exec-9] Can't find resource for bundle java.util.PropertyResourceBundle, key PASSWORD_MANAGER_COMMAND_EXECUTION_IN_VM_FAILED.remedyYYYY-MM-DDTHH:MM:SS.667+0000 ERROR [vcf_om,cebed8ae388####,####] [c.v.v.i.b.i.TranslationMessage,http-nio-127.0.0.1-7300-exec-4] Can't find resource for bundle java.util.PropertyResourceBundle, key PASSWORD_MANAGER_COMMAND_EXECUTION_IN_VM_FAILED.remedyYYYY-MM-DDTHH:MM:SS.663+0000 ERROR [vcf_om,88360a49fe9####,####] [c.v.v.i.b.i.TranslationMessage,http-nio-127.0.0.1-7300-exec-6] Can't find resource for bundle java.util.PropertyResourceBundle, key PASSWORD_MANAGER_COMMAND_EXECUTION_IN_VM_FAILED.remedyYYYY-MM-DDTHH:MM:SS.668+0000 ERROR [vcf_om,31a5c25d255####,####] [c.v.v.i.b.i.TranslationMessage,http-nio-127.0.0.1-7300-exec-9] Can't find resource for bundle java.util.PropertyResourceBundle, key PASSWORD_MANAGER_COMMAND_EXECUTION_IN_VM_FAILED.remedy
Resolution
Take snapshot of SDDC Manager VM.
SSH to SDDC Manager VM with vcf user and su to root
Login to operationsmanager DB:
psql -h localhost -U postgres -d operationsmanagerExecute update statements as shown below:
update passwordmanager.master_password_transaction set diagnostic_message = replace (diagnostic_message, 'FAIL_RETRIEVE_SECURITY_CONFIG', 'PASSWORD_MANAGER_LOOKUP_FAILED') where diagnostic_message like '%FAIL_RETRIEVE_SECURITY_CONFIG%';Reload SDDC Manager GUI and check.
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