WEP Attachments not showing up in Secure Inbox messages with PGP Encryption Cloud Server

Products

• Gateway Email Encryption

Issue/Introduction

After verifying the attachment exists in the message on the sender side, attachments may not be rendered properly for the receiver in the Web Email Protection (WEP) console.

Cause

Although rare, the issue stems from how some headers, both RFC compliant and non-compliant, were parsed by the PGP Encryption Cloud Server, which caused some message content to fail proper parsing.

Resolution

This issue has been fixed in 11.5.2 HF1.
If you are experiencing this issue, please update to the latest version. If the issue persists, please reach out to Broadcom Support for further investigation.

Additional Information

EPG-40970