Access credential parameters and password policy - DX SaaS

Products

• DX SaaS
• DX Operational Observability

Issue/Introduction

Introduction DX SaaS Portal uses a specific password policy for basic_auth users. This policy defines length, complexity, and character requirements. Users attempting to use unsupported special characters will encounter validation errors during password creation or login.

Symptoms

• Unable to set a password containing a period (.) or comma (,).
• Error messages during password reset or account creation.
• Login failure after changing password to include unsupported symbols.

Environment

• DX SaaS (All versions)
• basic_auth user accounts

Cause

The DX SaaS password policy for basic_auth users only permits a specific subset of ASCII special characters

Resolution

Ensure all passwords for basic_auth users adhere to the following policy:

• Minimum Length: 8 characters
• Maximum Length: 25 characters
• Minimum Numeric Characters: 1
• Minimum Alpha Characters: 4
• Minimum Lowercase Alpha: 1
• Minimum Uppercase Alpha: 1
• Minimum Special Characters: 1
• Allowed Special Characters: !@#$%^&*()_+
• Unsupported Characters: Period (.), Comma (,), and other symbols not listed above.

Additional Information

Techdocs DX O2 - Create and Manage users