Unable to edit projects receive System error : Contact system administrator

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

When attempting to edit or update project instance directly in the Clarity application (MUX or Classic PPM), the error banner appears: System error. Contact system administrator.

The app-ca.log contains the following stack trace:

Exception while retrieving fiscal period type. com.niku.union.odf.exception.ODFValidationException: System error. Contact system administrator.

ExceptionInfo :: Could not update resource. Resource name: projects. Error code: internal Error message: System error. Contact system administrator.

com.niku.union.odf.exception.ODFValidationException: System error. Contact system administrator.

Environment

Clarity 16.4.2

Cause

The error was caused by a logic conflict within newly created virtual/calculated attributes on the Project object. This conflict prevented the application from correctly processing the update transaction.

Resolution

1. Isolate the Conflict: Identify the specific virtual attributes created immediately before the error surfaced. Run the following query against Clarity to locate them:
   

   select * from odf_custom_attributes where object_name = 'project' order by last_updated_date desc;

2. Reset the logic: Deactivate the conflicting virtual attributes and sort the faulty attribute logic.
   
   
3. Reactivate the attribute: Re-enable the calculated attributes to restore the correct processing order and clear the system error.