Network or proxy configuration changes do not persist in Aria Operations Cloud Proxy

Products

• VMware Aria Operations (formerly vRealize Operations) 8.x

Issue/Introduction

•  Proxy or IP address changes made on the Cloud Proxy appliance are not retained.
• The appliance may continue using the previous configuration and fail to register with the Aria Operations cluster.

Environment

Aria Operations 8.18.x

Cause

Network and proxy settings configured through vApp options may not be successfully propagated to the appliance's internal configuration files. This can occur when:

• OVF environment settings are not updated correctly.
• Guest customization processes fail to write updated values to the persistent configuration files located under /etc/sysconfig/
• Existing configuration files retain outdated proxy or network information, causing the appliance to continue using old settings.

Resolution

To manually apply and persist proxy or IP address changes:

• Log in to the Cloud Proxy appliance using SSH as the root user. Verify the current proxy configuration:

             cat /etc/sysconfig/proxy

• If the expected changes are not present, edit the proxy configuration file and update it with the correct proxy server details:

             vi /etc/sysconfig/proxy

• Verify that the OVF environment contains the intended configuration values:

      vmtoolsd --cmd "info-get guestinfo.ovfEnv" > /tmp/ovfEnv.xml

      cat /tmp/ovfEnv.xml

• Compare the values in the OVF environment with the contents of /etc/sysconfig/proxy and correct any discrepancies.
   
   Example: Proxy host mismatch, Port Mismatch, Protocol Mismatch, Missing Authentication Setting, Incorrect or Missing NO_PROXY entries, Stale OVF values.
  
  
• If the Cloud Proxy appliance still fails to register with the Aria Operations cluster, restart the collector service in cloud proxy:

      service-control --restart vmware-collector

• Confirm that connectivity to the proxy server and Aria Operations cluster has been restored.

Additional Information

For troubleshooting related to Change the IP Address of Aria Operations follow the article.