Unable to download specific TKGI versions (1.24.x / 1.25.x) from the Support Portal

Products

• VMware Tanzu Kubernetes Grid Integrated Edition

Issue/Introduction

• Users are unable to download specific versions of VMware Tanzu Kubernetes Grid Integrated Edition (TKGI), such as 1.24.3 or 1.25.x.
• The download shows a pop message "Something went wrong. Please try again later!"
• Other versions (e.g., TKGI 1.23.4) may still be downloadable without issue using the same account.
• The issue persists across different browsers and multiple team members.

Cause

This issue typically occurs when users attempt to navigate or search manually within the download portal and encounter session or query-string errors.

Resolution

To successfully download the blocked versions, follow these steps:

1. Use Direct Links: Navigate to the official VMware Tanzu Kubernetes Grid Integrated Edition Release Notes. 
2. Locate Version: Find the specific version you wish to download (e.g., 1.24.3).
3. Direct Download: Click the download link provided directly within the Release Notes.
4. Avoid Query Modification: Once redirected to the download page, do not modify the URL or the query parameters. Ensure you have accepted the EULA if prompted.