Error: Field value mismatch and sync override during Rally to Jira sync - ConnectAll

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

When updating the Project (Team) and Iteration in Rally, the Team field fails to update in the corresponding Jira issue, although the Sprint updates correctly. Subsequently, ConnectAll reverts the Team and Sprint values on the Rally side during the next sync cycle. This results in mismatched sprint values and the team change being automatically reverted.

Steps to Reproduce:

1. Sync a Jira and Rally Story.
2. Update the Project and Iteration in Rally.

Expected Results: Both Team and Sprint fields update successfully in Jira.

Actual Results: The Sprint updates in Jira, but the Team field does not, triggering a reversion in Rally.

 

Environment

• ConnectAll 4.2.0

Cause

This behavior is identified as a product defect: DE205123.

Resolution

This issue is targeted to be fixed in a future release.