Unable to Export a List of Users with Quarantine Summary Notifications Enabled

Products

• Email Security.cloud

Issue/Introduction

An administrator needs to pull a report showing exactly which end users have Email Quarantine Summary Notifications enabled.

While administrators can pull records regarding created and linked quarantine accounts, it is not possible to export a list tracking the specific notification status flag per individual user.

Resolution

Because this data cannot be extracted natively through the administration console, a back-end database query is required.

To obtain this list, administrators must open a technical support case with Broadcom Support through Broadcom Support Portal.