Licenses could not be assigned to the vCenter System. Please try again or check the error logs. If the issue persists, contact support.

Products

• VCF Operations

Issue/Introduction

Failed to apply License to vCenter server. 

• Errors observed in the VCF Operations UI: 

 

The following can be seen in the relevent log files:

• In vcf-licensing-plugin.log

• YYYY-MM-DDTHH:MM:HH.000Z NOTICE vcf-licensing-plugin 29783 [ops@4413 threadId="1087642" threadName="ServerConnection on port 10000 Thread 253" operationId="#########################"] [com.vmware.vrops.licensing.vcf.task.AssignEntitlementTaskExecutor.executeAssignEntitlementTask] - Executing executeAssignEntitlementTask task ########################## with [VcAssignEntitlementsSpec(vCenterSpec=VcfLicenseVcSpec(vcId=8#########################, vcAssetUri=869c3476-d5aa-4b90-95e4-92747cd55c95, vcHostname=vcenter.local, vcAdapterName=vcenter.local, vcfAdapterName=null, vcVersion=9.0), allocationId=########################)] for user ##########################

• On the vCenter: var/log/vmware/cis-license/license.log:

• YYYY-MM-DDTHH:MM:HH.000Z ERROR CISLicense 34 [vc@4413 threadName="http-nio-0.0.0.0-12080-exec-1" logger="server.vapi.impl.util.VapiTaskUtil"] entitlement update task completed with error: com.vmware.vapi.std.errors.InvalidArgument: InvalidArgument (com.vmware.vapi.std.errors.invalid_argument) => {     messages = [LocalizableMessage (com.vmware.vapi.std.localizable_message) => {     id = unused.id,     defaultMessage = Missing Entitlement Allocation Id.,     args = [],     params = <null>,     localized = Missing Entitlement Allocation Id. }],     data = <null>,     errorType = INVALID_ARGUMENT }

 

Environment

VMware Cloud Foundation 9.1

Cause

Stale entries for 9.0 in the VCF Operations database

Resolution

• IMPORTANT:  Take a snapshot of the VCF Operations VM before proceeding with resolution
• Check if there are stale 9.0 records, verify this by executing this command in VCF Ops ssh console

su - postgres -c "/opt/vmware/vpostgres/current/bin/psql -d vcopsdb -p 5433 -c \"select vc_id, vc_host, product_family, product_family_version, component_product_family, component_product_family_version from vcf_entitlement_vcenter_raw_usage where vc_id='########################'\""

• Delete stale records: 

su - postgres -c "/opt/vmware/vpostgres/current/bin/psql -d vcopsdb -p 5433 -c \"delete from vcf_entitlement_vcenter_raw_usage where product_family_version like'9.0%' and vc_id='###########################'\""