vIDM redeployment fails with "Either SDDC Manager is not reachable or some other error occurred"

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

During the redeployment of a VMware Identity Manager(vIDM) instance, either in a single-node or clustered configuration, the deployment fails with the following error message:

"Either SDDC manager is not reachable or some other error occurred. Check logs for more details."

Despite the error, the overall health status of SDDC Manager appears green, and the SDDC Manager UI remains accessible and operational.

Reviewing the /var/log/vrlcm/vmware_vrlcm.log file on the Aria Suite Lifecycle Manager appliance reveals the following error:

"Exception occurred when acquiring the SDDC Manager token"

Environment

VMware Identity Manager 3.3.7
Aria Lifecycle Manager 8.18.x

Cause

Deployments started using the vcfadmin@local account automatically enable SDDC Manager integration, which cannot be disabled. This causes vRLCM to request an SDDC Manager token during deployment, resulting in the failure.

Resolution

To resolve the issue:

1. Log out of the Aria Lifecycle Manager portal if currently logged in as vcfadmin@local.
2. Log back in using the native admin@local account.
3. Restart the vIDM deployment process.

When using the admin@local account, the "Activate SDDC Manager Integration" option is not presented during deployment workflows. Consequently, Aria Lifecycle Manager does not attempt to obtain an SDDC Manager token, allowing the vIDM redeployment to proceed successfully.