How to reset the VIP Credential ID for Email Quarantine portal users in Email Security.cloud

Products

• Email Security.cloud

Issue/Introduction

This document describes the steps to reset the VIP Credential ID for Email Quarantine portal users in Email Security.cloud

Environment

Email Security.cloud

Resolution

To reset your VIP credential : 

•  Login to the Email Quarantine portal, you have to use either https://eu.quarantine.symantec.com/  or https://us.quarantine.symantec.com/  depending on where your account is provisioned with the service.
• Then you will be prompted with below screen.

• Click on Reset my credential.
• Post this you will receive an email to your inbox that will have a link to Reset the VIP credential.